Shipping policy

Shipping Policy

Thank you for shopping at our store. We strive to provide excellent customer service and ensure you receive your order promptly and securely. Please review our Shipping Policy below:

Order Processing Time

• All orders are processed within [2] business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive a notification once your order has been processed and is ready for shipment.

Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery estimates:
  • Free Shipping: Above INR 1099.
  • International Shipping: Delivery times vary depending on the destination.

Shipping Destinations

• We currently ship to addresses within India.
  Note that there may be restrictions on some products, and certain products cannot be shipped to international destinations.

Order Tracking

• Once your order has shipped, you will receive a shipment confirmation email containing tracking information. The tracking number will be active within [2] hours after it has been processed.

Damaged or Lost Packages

• Billaur Wicks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.